Last updated: 12 January 2026

 

These Terms and Conditions (“Terms”) govern your use of the Sienax AI website and services. By accessing our website or purchasing our services, you agree to be bound by these Terms.

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1. ABOUT US

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Sienax AI provides AI automation services, including chatbot setup, workflow automation, website creation, and related digital services for medical aesthetics and similar businesses.

 

Throughout these Terms, “we”, “us”, and “our” refer to Sienax AI.

“Client”, “you”, and “your” refer to the individual or business purchasing our services.

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2. SERVICES

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We offer services including but not limited to:

 

• AI chatbot setup and configuration

• Automation of enquiry handling via Instagram, WhatsApp, website chat, or similar platforms

• Website creation or optimisation

• Ongoing maintenance and support (if agreed)

 

The scope of services will be defined in writing (email, proposal, or invoice). Any work outside the agreed scope may incur additional fees.

 

 

3. SETUP FEES & PAYMENTS

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• Setup fees are charged upfront unless otherwise agreed.

• Monthly maintenance fees (if applicable) are billed on a recurring basis.

• All prices are exclusive of VAT unless stated otherwise.

• Payments must be made on time to avoid service suspension.

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Failure to pay may result in temporary or permanent termination of services.

 

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4. REFUNDS

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Due to the customised nature of our services:

 

• Setup fees are non-refundable once work has commenced

• Monthly services may be cancelled with 30 days’ written notice

• No refunds are provided for partial months of service

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Please refer to our Refund Policy for further details.

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5. CLIENT RESPONSIBILITIES

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You agree to:

 

• Provide accurate information required for setup

• Grant necessary access to platforms (e.g. Instagram, WhatsApp, website)

• Ensure your business complies with applicable laws and regulations, including healthcare and advertising regulations

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We are not responsible for delays caused by missing information or access.

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6. USE OF AI & AUTOMATION

 

Our services rely on third-party platforms and AI technologies. While we aim for accuracy and reliability:

 

• AI responses are not guaranteed to be error-free

• You remain responsible for reviewing and approving final chatbot behaviour

• AI tools are not a substitute for medical, legal, or professional advice

 

 

Sienax AI is not liable for decisions made by clients or end-users based on automated responses.

 

7. LIMITATION OF LIABILITY

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To the fullest extent permitted by law:

 

• We are not liable for indirect, incidental, or consequential losses

• Our total liability is limited to the amount paid by you for the services in the preceding 3 months

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We do not guarantee specific business results such as increased revenue, bookings, or leads.

 

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8. INTELLECTUAL PROPERTY

 

Unless otherwise agreed:

 

• We retain ownership of proprietary workflows, automation structures, and templates

• Upon full payment, you are granted a licence to use the chatbot and automation created for your business

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You may not resell, copy, or redistribute our systems without written permission.

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9. CONFIDENTIALITY

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Both parties agree to keep confidential any non-public business, technical, or commercial information shared during the course of the engagement.

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10. TERMINATION

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Either party may terminate services with written notice in accordance with the agreed notice period. Upon termination:

 

• Outstanding fees remain payable

• Access to systems may be revoked

• Data handling will follow our Privacy Policy

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11. THIRD-PARTY PLATFORMS

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We are not responsible for outages, changes, or limitations imposed by third-party services (e.g. Wix, Tidio, Meta, WhatsApp, CRM platforms).

 

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12. GOVERNING LAW

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These Terms are governed by and interpreted in accordance with the laws of England and Wales.

 

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13. CONTACT

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For questions regarding these Terms, please contact:

Email: hello@sienaxai.com